Many organizations juggle thousands of network service desk tickets each month, overwhelming their team’s ability to prioritize and resolve issues quickly. Ironically, more than half of all reported problems are transient and resolve themselves, yet service engineers must still work through the labor-intensive process of assuring the problem is no longer present. In this webinar, we will demonstrate the power of our no-code automation with its ability to not only close tickets that are no longer requiring attention but conduct extensive diagnostics for those problems that remain- enabling the service engineers to be well utilized for this smaller number of tickets.